Refund Policy

Effective Date: 09/02/2024

Overview

At Presetz, we are committed to delivering high-quality digital products that enhance your creative projects. We understand that transparency is crucial in ensuring a positive customer experience, and as such, we have established the following refund policy for all digital products purchased through our platform.

No Refund Policy for Digital Products

Due to the immediate access granted to our digital products upon purchase, all sales on Presetz are final. This policy is necessary for several reasons:

• Instant Access: Upon completion of your purchase, you receive immediate access to download the digital product, making it impossible to return.
• Intangible Goods: Unlike physical items, digital products such as presets cannot be returned or exchanged once delivered.
• Intellectual Property Protection: Offering refunds on digital products could lead to unauthorized distribution or duplication, which we aim to prevent to protect our intellectual property.

Exceptions to the No Refund Policy

While our standard policy is no refunds, we recognize that certain situations may warrant an exception. We may, at our sole discretion, offer a refund or exchange under the following circumstances:

• Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us within 7 days. After verification, we will issue a refund for the duplicate order.
• Incorrect Product Delivered: If you receive a product that differs from what you purchased, notify us within 7 days of the purchase. We will review your request, and if validated, provide the correct product or issue a refund.
• Technical Issues: If you encounter technical difficulties that prevent you from accessing or using the product as intended, please reach out to our support team. We will work with you to resolve the issue, and if we are unable to do so, a refund may be considered.

Resolution Process

If you believe you qualify for an exception, please follow these steps:

• Contact Customer Support: Email our support team at info@presetz.co with your order number and a detailed description of the issue.
• Verification: Our team will review your request and may ask for additional information to verify your claim.
• Resolution: We aim to respond to all refund requests within 48 hours. If your claim is approved, we will process the refund to your original payment method within 5-10 business days.

Privacy and Data Protection

During the refund process, any personal information you provide will be handled in accordance with our Privacy Policy. We take your privacy seriously and ensure that your data is protected throughout the process.

Contact Information

Email: info@presetz.co

Policy Changes

Presetz reserves the right to modify this refund policy at any time. Any changes will be communicated via this page, with the updated effective date clearly indicated. We recommend reviewing this policy periodically to stay informed of any updates.

Legal Compliance

This refund policy is governed by the laws of Los Angeles County Superior Court. By making a purchase on Presetz, you acknowledge that you have read, understood, and agree to this refund policy.

Acceptance of This Policy

By completing a purchase on Presetz, you confirm that you agree to this refund policy and the terms outlined herein.